QubikOS LLC (“QubikOS”, “we”, “us”) provides management software for gyms, gymnastics studios and similar activity programs. This policy explains what personal information we collect, how we use it, and the choices you have. It applies to qubikos.com and to the QubikOS application used by studios and their customers.
When a studio uses QubikOS to manage its members, the studio decides what member data is entered and why. QubikOS processes that data on the studio’s behalf as a service provider. For our own website and account records, QubikOS is the controller.
No mobile information is sold. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party. Mobile numbers are used only to deliver the messages you agreed to receive from your studio.
Phone numbers are shared with our messaging provider (Twilio) only to transmit the messages you agreed to receive, and with our other service providers listed below only as needed to run the service, never for their own marketing. You may stop receiving messages at any time by replying STOP to any message, or by asking your studio to remove your number. Reply HELP for assistance. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase.
We use a small number of processors to run the service: Supabase (application database and hosting, on Amazon Web Services in the United States), the payment processor and gateway each studio uses, such as Stripe, NMI or Authorize.net (payment processing), Twilio (SMS delivery), Resend (email delivery), Cloudflare (content delivery, security and encrypted backups), GitHub (encrypted backups), Google (our email and support mailbox) and OpenAI (AI features in the service, such as the staff assistant, chat replies and a studio’s website chatbot). Our team also uses AI coding and operations assistants, Claude from Anthropic and Codex from OpenAI, to build, maintain and support the service; they may see a studio’s records when our team works on its account. Where a studio turns them on, KlevaDesk answers the studio’s calls and texts as its AI receptionist, and Hi-Ai creates marketing images, video and voice-overs. Each receives only the data needed to perform its function and is bound by contract to protect it, and AI providers may not use it to train their models.
We keep member and billing records for as long as the studio maintains an active account with us, and afterwards only as long as required for legal, tax or accounting purposes. A studio may request deletion of its data at any time.
Data is transmitted over TLS and stored in access-controlled systems. Access is limited to personnel who need it to operate the service. Databases are backed up and access is scoped per studio.
The platform stores information about minors on behalf of studios, entered by a parent or guardian or by studio staff. Children do not create accounts or interact with the platform directly. A parent or guardian may request access to, correction of, or deletion of their child’s record through the studio.
California residents may exercise the rights available to them under the CCPA/CPRA. We do not sell personal information and do not share it for cross-context behavioral advertising.
If this policy changes materially, we will update the effective date above and, where appropriate, notify studio account owners by email.
QubikOS LLC
3810 Prospect Ave, Ste B
Yorba Linda, CA 92886, United States
support@qubikos.com